ORGANISATIONAL CHANGE
staff turnover

CASE STUDY 3

Client
• Subsidiary of a large organisation

Assignment
• The parent company asked me to investigate the high staff turnover and make recommendations on improvements

Context
• The subsidiary had very high staff turnover and a recent tribunal case

• It was also incurring high ongoing financial losses which were being born by the parent company

• Highly regulated compliance environment

Approach
• Individual meetings with all employees and some members of the parent company

• Review of people management processes

• Feedback given so as to gain acceptance and motivation to take action to build upon what was working plus areas for improvement – in people management and operations

Results
• Employees were delighted to have been truly listened to

• Advised on the people management situation

• I also uncovered the reasons for the financial losses (which had eluded the accountancy firm investigating the issue)

• We gained the cooperation of employees to exploring all the options for the business, and were able to gain their support to a smooth rundown of operations and containment of costs

“The greatest compliment that was ever paid to me was when one asked what I thought. And attended to my answer”

HENRY DAVID THOREAU

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